SentRules Support

SentRules automatically files Outlook sent-message copies according to saved rules, provides a rule-management control panel, and can preview historical Sent Items before moving anything.

Contact support

Email: john@revivedrones.com

Include the Outlook account address used with SentRules, a short description of what happened, the approximate time of the problem, and any SentRules diagnostic output that does not contain secrets.

Do not send secrets

Do not send Microsoft passwords, Microsoft client secrets, Stripe secret keys, payment-card information, authentication tokens, or other credentials in a support request.

Common recovery

If SentRules reports that Microsoft is disconnected or consent is required, reconnect the same Outlook account and approve the requested Microsoft permissions. If a selected folder was renamed or deleted, refresh folders and choose the current destination. If filing fails after Outlook has already sent the message, do not resend the message; SentRules is designed to leave the sent copy in Sent Items when it cannot safely complete filing.

Rule conflicts

If multiple enabled rules match but resolve to different destination folders, SentRules intentionally does not choose a winner. Use SentRules Manager to disable, remove, or change the conflicting rule before sending or running cleanup again.

Account-data deletion

To request deletion of SentRules account-specific service data, email john@revivedrones.com from the address associated with the account when possible. SentRules will verify the request before deleting data that can reasonably be associated with the requesting account, subject to records that must be retained for legal, security, fraud-prevention, or accounting purposes.